Special Assistance (PRM)
Dedicated support for
comfortable journeys
Travel with Special Assistance
Find information on accessibility services you need for a safe and comfortable journey through Nagpur Airport
Select what type of traveller you are to personalize your journey
I AM ARRIVING
I AM DEPARTING
arriving
Arriving at Nagpur International Airport
Getting off the aircraft
Passengers requiring assistance are deplaned after other passengers have cleared the aisle. Remain seated and cabin crew will come to assist you.
Receiving your mobility aid
Manual wheelchairs are returned at the aircraft door. Take a moment to check your wheelchair before moving through the jet bridge.
Assistance on arrival
Airline staff will be briefed on your needs by the airline and will meet you at the aircraft door to guide you through the terminal.
arriving
Collecting Your Baggage
At the belt
Airline staff will accompany you to the reclaim belt and help collect your checked bags. If any baggage is missing, they will report it to the airline desk on your behalf.
Customs Clearance
International passengers must complete customs clearance after baggage collection. Airline staff will accompany you and guide you to the correct channel.
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Need Assistance?
Wheelchair Support
Wheelchair assistance is available from the aircraft door through the terminal to your onward transport. Pre-book through your airline before travel.
Airport Staff Support
"May I Help You" staff are stationed throughout the terminal to assist with navigation at any point during your journey.
Accessible Facilities
Dedicated PRM washrooms are available throughout the terminal. Priority assistance is provided to PRM passengers at all key touchpoints.
Medical Support
A First Aid room with medical facilities is located in the arrival reclaim hall. Inform your escort if medical support is required.
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Explore the Airport
Stay Connected
Complimentary Wi-Fi is available for up to 4 hours. Charging points are accessible across the terminal building.
ATM & Currency Exchange
An SBI ATM is available in the terminal forecourt. Currency exchange counters are located in the arrivals hall for international passengers.
arriving
Leaving the Airport
Transport Options
Assistance staff will escort you to your pre-arranged vehicle, accessible taxi bay, or designated arrivals meeting point.
Taxi & App-Based Rides
A pre-paid taxi counter is in the arrivals hall. Ola, Uber, and Rapido pickup zones are 80 metres from the terminal exit. Avoid accepting rides from individuals outside the airport.
Meeting your companion
The Airport Metro station is under 1 km away, with an AC shuttle running every 30–60 minutes between the station and terminal.
departing
Request assistance before you travel
Notify your airline
Let your airline know about your assistance needs at the time of booking so they can arrange the right support for seating, boarding, and onboard requirements.
Travelling with a Carer / Companion
If you are travelling with a companion, inform your airline in advance so that seating and boarding arrangements can be coordinated for both of you.
Additional Support
If you require support for a non-visible or hidden disability, contact your airline before travel to make the necessary arrangements.
Plan Your Journey
DGCA guidelines recommend passengers requiring special assistance arrive at least 3 hours before their scheduled departure time.
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Before you reach the airport
Confirm Your Arrangements
On the day of travel, check in with your airline's support desk to confirm that your pre-booked assistance is in place before you leave for the airport.
Documents & essentials
Pack your ID, boarding pass, and any medical or device-related documents in your cabin bag so they are easy to access at every checkpoint.
Packing Tips
Check your airline's requirements for mobility aids and medical devices before packing. All medications should travel in your cabin bag, not checked luggage.
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Getting to the Airport
How to Get Here
Reach the airport using taxis, app-based rides, or the metro via an AC shuttle connecting the metro station to the terminal.
Accessible Drop-Off
Designated drop-off zones are available near the terminal entrance for passengers requiring mobility assistance on arrival.
Entering the Terminal
"May I Help You" staff are stationed throughout the terminal to assist with navigation and movement from entry onwards.
departing
At The Airport - Before Security
Check-In
Inform the check-in counter staff of your requirements. Most manual wheelchairs are permitted up to the aircraft door subject to airline confirmation.
Security
CISF officers are trained to screen passengers with mobility aids and medical devices. Alternative or private screening options are available on request.
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At The Airport - After Security
Dining & Shopping
A range of dining and retail outlets are accessible within the terminal security hold area.
Lounges
The Airr Lounge in the Domestic Security Hold Area is available for eligible passengers seeking a quieter space before boarding.
PRM-Friendly Facilities
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Boarding Your Flight
Getting to your Gate
"May I Help You" staff will assist you to your gate after security clearance. Inform staff of your gate and requirements.
Mobility Assistance
Wheelchair support is available through to the aircraft door. Confirm arrangements with your airline at check-in.
Boarding the flight
Under DGCA guidelines, passengers requiring assistance are boarded before the general boarding call and deplaned last with full support.
Have a pleasant journey from Nagpur International Airport.
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